Questions and answers

Questions and answers

I cannot pay for the stay online on the website or through the link you sent me. Where could be the problem? Make sure that your card limit does not exceed the amount you have to pay and that you have not exceeded your daily limit on the day of payment. Make sure that you follow the bank's instructions and use verification by notification, SMS message, or token - exactly according to the procedure for online purchases of the payment gateway operator as well as your internet banking or smart banking.

Can there be a private beach on Liptovska Mara? - in terms of ownership, yes, Maladinovo and its partners own the land up to the usual level of Liptovska Mara.

The beach looks different, why do you even call it a beach? - Unfortunately, Liptovska Mara is not intended for recreation. Its status dates back to 1977, when it was prioritized as flood protection with a hydroelectric power plant. This results in restrictions and rules that make maintenance impossible. There are large fluctuations in the water level, which has an impact on the pollution of the beach, and many times the silt makes even access to the water impossible. Despite this, Maladinovo is one of the few places within the lake where you can legally get to the water. Also for these reasons, we have built a unique floating pier here, which always provides a comfortable and safe entrance to the water.

What is the access to the beach? Why is the path so steep? The path leading to the beach is a natural, gently groomed path with an elevation of about 10 m. When editing, we are bound by the rules for protective forest management. There are deckchairs that will increase your comfort on the stony ground and a pier with artificial grass.

You write that you care about ecology, how? The foundation is the building itself. The buildings are made of brick and triple-glazed windows are used. Heating is via ceiling infrared panels with high efficiency. The building is therefore very energy efficient. Air conditioning is not in all apartments, other spaces are ventilated either naturally or by recuperation. We use efficient flow heaters to heat water. You will not find any small shampoos in our apartments and the kitchen cloth is reusable. 

You don't change the towels every day, why? - Every wash burdens the environment. We change them on request after 3 nights of your stay.

Can I book a smoking room with you? - No, all our rooms are non-smoking. For smokers, we have a designated smoking area in front of each building. Smoking is not allowed in the rooms and on the balconies.

Can I visit your resort with a pet? – We know how difficult it is to plan a vacation when you have a pet at home. In our apartments it is possible to stay together with a dog up to 10 kg. When staying with a dog, it is necessary to follow certain rules, which we send you before your stay. Since we have a limited number of apartments, we accommodate pets only after an agreement with our reception in advance.

Is it possible to have a special diet in the restaurant, e.g. for celiacs, vegans or lactose-allergic? Yes, at our Bernard Pub restaurant we are able and willing to prepare food regarding your dietary preferences. However, we appreciate if you notify us about your requirements in advance. If you can't choose from our a la carte menu, ask our staff - our chefs will adapt the dishes from the menu if possible.

Is the reception open 24/7? Who should I call if I have a problem? Our reception is available 24/7 on selected days of the year (during the summer holidays). During the spring and autumn seasons, the reception is open during the day. However, you can call our phone number +421914160160 at any time.

What services do you provide in addition to accommodation? We provide catering services in our Bernard pub, where you can have not only breakfast but also lunch and dinner, together with the renowned Bernard beer. Our wellness center will provide you with everything you need for relaxation and regeneration in our outdoor and indoor whirlpool, infrared and Finnish sauna, beer baths or during a relaxing massage or procedure.

Does the resort have an elevator? No, our resort does not have an elevator. If you wish to be on the ground floor, please let us know when you make your reservation.

How is the heating handled? Our apartments have infrared panels that have great performance and are more environmentally friendly. The heating is centrally controlled, so if you are too hot or too cold, contact us at the reception.

Is there secure bike storage available? Yes, most apartment buildings have their own storage room for bicycles and other sports equipment or strollers. You can inquire at the reception. The rooms are marked with the inscription "Lyžiareň".

Do you have a ski storage room? Yes, with heated ski boot holders and an ozone generator against bacteria.

Where do we put the stroller? You can leave your stroller on the ground floor in each apartment house, or you can use the ski/bike room located on the ground floor of the apartment houses. In case of such a request, please inform us at the time of booking. 

What can I use for free within the resort? All our guests have Wifi, children's play area, playground, ski storage, fireplace and parking.

Is the resort suitable for disabled guests? The entrance to the restaurant is adapted for guests in wheelchairs. Access to all other buildings is also wheelchair accessible. The suites are not specially equipped for wheelchair accessible guests, the door width is 80 cm.  

Is there a children's play area in the restaurant? We have a children's playground directly in the restaurant and we also have a very well equipped children's play area in building 4. We have children's seats in the restaurant. The outdoor playground is located right next to the restaurant. 

How do you disinfect the wellness area? We disinfect the water in the whirlpools classically with chlorine, which is the most effective against bacteria and viruses. In the private Jacuzzi in the Superior Suites, the chlorine can be more significant due to the fact that the Jacuzzi is covered before the guests arrive so that it stays heated.


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